TERMS & CONDITIONS

Welcome to LUBAROL's webshop. By trading on this site, you agree to automatic conditions below. We therefore recommend that you read the conditions carefully before you shop at LUBAROL's webshop.

PURCHASES OF GOODS When buying goods in LUBAROL's shop you must fill your personal details such as name, address and payment information. Once this is done, you will receive a confirmation of your order by. e-mail. Be aware that this is not the final order confirmation. Once payment is approved and the product is registered, you will receive a final order confirmation. If you have further questions, please contact LUBAROL +45 3332 4878 weekdays between the hours. 11:00 and 18:00 or email to shop@lubarol.com	SECURITY The security of LUBAROL shop is superb, since all communication between our payment and the cardholder is via an encrypted SSL connection (Secure Socket Layer). In other words, only the PBS, has access to your data. Neither LUBAROL nor other unauthorized persons has the opportunity to see the data exchanged on the purchase. In LUBAROL webshop, your personal contact information is 100% confidential and we guarantee that nobody else can access them.
RETURNS LUBAROL's shop has 14 days return police from the day you receive your goods. The products must be returned unused and in same condition as when received. Packaging, stickers, hangers and so, must not be damaged, broken or removed from the product. In this case it is not returnable. The return form must be completed and put inside the package. You will find the return form enclosed in your shipment. You can also contact us at shop@lubarol.com, then we will send it to you. Goods returned without completing this form will not be refunded. We do not accept packages sent C.O.D. Once we have received the product and accepted the return, we will transfer the purchase amount to the credit card that the goods have been paid with. This is to prevent illegal use of stolen credit cards. Remember to save your postal receipt as proof that the product is shipped. The cost of returning goods must be paid by the buyer.	DUTY AND VAT Are you shopping from an EU country, you are due to Danish VAT, but no duty, referring to the rules on free movement of goods. However, you order from a country outside the EU, you may have to pay local taxes and duties which we can not be held responsible for, but then subtracted Danish VAT. If so, you will be contacted by the freight company. Be aware that this may delay shipping, since the goods are held up in customs. It is then your responsibility to contact the shipping carrier and pay the extra costs inflicted.
GIFT RETURN If you have received a gift, purchased in LUBAROL’s webshop and want to return the product, we can exchange it for another product of equal value. However, if you find a product which is more expensive, you have the option to pay the difference and have it sent instead. Costs associated with returning and new supplies are covered by you. In both cases, you should contact LUBAROL at +45 3332 4878 or shop@lubarol.com Returning – please see the section about returns. If you want money back, they can only be refunded to the same credit card that has purchased the gift.	DELIVERY AND TRANSPORT Delivery in Denmark costs 65,00 DKK. We send by Post Danmark. For purchases of over 1000,00 DKK: free shipping within Denmark.
CLAIMS LUBAROL's webshop is under Sale of Goods Act and under the guidelines given by the National Consumer Agency. Any defects or flaws in the delivery of LUBAROL, must be invoked within 8 days after receipt. Complaints are made in accordance with the law of purchase. It is your duty to inform and on demand to show how the error or defect manifests itself. This means that you can complain about the deficiencies of the product that have occurred within 24 months after purchase. This does not apply to defects, damage or wear caused by misuse, lack of maintenance or normal wear. By complaints, defects or by non-arrival deliveries, please contact LUBAROL on tel +45 3332 4878 or shop@lubarol.com	International LUBAROL sends out throughout the world. All shipments abroad are sent by Post Denmark. Freight charges will appear on warrant approval before you pay. We send the goods as soon as possible, however, see the guidelines for delivery: Denmark: 1-3 business days. Scandinavia: approx. 1-6 business days. Europe: approx. 2-6 business days. USA: approx. 5-8 business days. Rest of World: approx. 5-10 business days. Should there be delays with Post Danmark, LUBAROL can not be held liable.
SOLD OUT? If it turns out that the product you want is sold out, please contact LUBAROL at +45 3332 4878 or shop@lubarol.com	Where is my package? If your package fails to appear or you are impatient, please contact us at +45 3332 4878 or shop@lubarol.dk . Remember to have your order number ready.
General We send all goods by parcel post, it makes it possible to trace the package if any problems develop. The goods are insured during transit and upon receipt, please check the package contents. Is the package and / or the contents damaged when you receive it, you must notify Post Danmark (www.postdanmark.dk) immediately, or within 2 days of receipt and return the product to us. LUBAROL is not responsible for goods damaged during transportation.	CONTACT INFO LUBAROL Gothersgade 34 1123 Copenhagen K Denmark Tel. +45 3332 4878 E-mail: contact@lubarol.com