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RETURNS

LUBAROL's shop has 14 day returns policy from the day you receive your goods. The products must be returned unused and in same condition as when received. Packaging, stickers, hangers and so, must not be damaged, broken or removed from the product. In this case it is not returnable. The return form must be completed and put inside the package. You will find the return form enclosed in your shipment.

You can also contact us at hello@lubarol.com, then we will send it to you. Goods returned without completing this form will not be refunded. We do not accept packages sent C.O.D. Once we have received the product and accepted the return, we will transfer the purchase amount to the credit card that the goods have been paid with. This is to prevent illegal use of stolen credit cards. Remember to save your postal receipt as proof that the product is shipped. The cost of returning goods must be paid by the buyer.

GIFT RETURN

If you have received a gift, purchased in LUBAROL’s webshop and want to return the product, we can exchange it for another product of equal value. However, if you find a product which is more expensive, you have the option to pay the difference and have it sent instead. Costs associated with returning and new supplies are covered by you. In both cases, you should contact LUBAROL at +45 3332 4878 or hello@lubarol.com.

Returning – please see section above. If you want your money back, please note that they can only be refunded to the same credit card that was used to purchase the gift.

 

CLAIMS

LUBAROL's webshop is under Sale of Goods Act and under the guidelines given by the National Consumer Agency. Any complaints, defects or flaws in the delivery of LUBAROL, must be invoked within 8 days after receipt.

Complaints are made in accordance with the law of purchase. It is your duty to inform and on demand to show how the error or defect manifests itself. This means that you can complain about the deficiencies of the product that have occurred within 24 months after purchase. This does not apply to defects, damage or wear caused by misuse, lack of maintenance or normal wear.

By complaints, defects or by non-arrival deliveries, please contact LUBAROL on tel +45 3332 4878 or hello@lubarol.com.